Order Related FAQs

We are based in the UK. Our orders are shipped from our distribution centers around the UK.

Delivery times depend on the shipping option selected at checkout. We use Royal Mail's tracked delivery service, and most orders are processed and dispatched within 24 hours.
For pre-orders, please allow up to 30 days for delivery.

Once your order is complete, you'll receive a confirmation email. After your package is ready for shipment, a second email will provide your tracking number. If you didn’t receive these updates or have questions about your order, please contact us.
For pre-orders, please allow up to 30 days for delivery.

If you're unable to track your order using the provided tracking number, please contact us, and we’ll investigate. Rest assured, we’ll make sure your order reaches you.
For pre-orders, please allow up to 30 days for delivery.

If your order includes a pre-order item, we will ship your entire order once the stock has arrived. Estimated delivery dates for pre-orders are provided at checkout. Once stock is in, we’ll prioritize your order for next-day dispatch based on your selected shipping method.

If you’ve entered the wrong shipping address, please contact us as soon as possible. We’ll do our best to correct it, but please note that once an order is processed, changes may not be possible due to our quick shipping times.

No worries! Reach out to us right away, and we’ll help resolve any issues.

Please do not use the product if it arrived damaged. Contact us immediately, and we’ll arrange for a replacement to be sent to you.